Absolutely! You can make changes to your order at any time up until you approve your proof. Contact us with your order number to request any changes.

There is no cost for modifying text, adding landmarks and icons, or making minor adjustments to your map's position. Additional charges will incur when upgrading to a larger map size or adding extra water layers.

A proof is a 2D design of your map so you can check your map’s layout, landmarks, and text before it’s made. We will not begin cutting and assembling your map until you approve your proof.

The proof is only for you to see the layout of your map along with your chosen font, title, and landmarks. The colors you see on the proof do not reflect the colors on the finished map. See the guide below to better understand your proof. 

Blue lines: This is the outermost cut water layer that will be stained in the color of your choosing. Lines of the same color found inside the water represent islands that will be cut out.

Dark blue lines: Black laser-engraved depth lines on a wood map.

Red lines: Additional cut depth layers on the final map.

Gold and Yellow: This color is used for all text, icons, and islands that are too small to cut. On the final wood map, these will be engraved in black. The font style you see in your proof will be the font style on your wood map. 

Gray lines: Black engraved road lines.

Purple lines: Border or railroad lines that are engraved in black and dashed. 

Yes! Each time we adjust your map we will send you an updated proof. We want you to be 100% satisfied with your map, so we will not begin making your wood map until you have approved the proof. 

Once your order is placed, you should receive a proof within 2 weeks. Please note that during peak periods, like the Christmas season, lead times may be longer. Orders are processed in the order they’re received. Once you approve your proof, your map will be cut, assembled, and shipped within 3-5 business days. Large and complex maps may take more time. Standard maps with no customizations are generally shipped within 1-2 weeks. You may contact us at any time to find out where your order is in the process. 

We use UPS Ground to ship and track your wooden map. Maps are shipped out daily and usually take between 3-5 business days to arrive at their destination.

We go to great lengths to safeguard your map during transit. All map corners are wrapped in thick plastic. Cardboard pieces are then placed over the plastic for added protection. The wooden map is then carefully packed into an appropriately sized, durable cardboard box for shipping.  

UPS Ground shipping is free for all maps shipped within the continental USA. Free shipping may also extend to other parts of North America; contact us to learn more or if you prefer an alternative shipping method. If a different shipping method is chosen, customers are responsible for covering shipping costs.

If you have not received your custom proof, there is no cancellation charge.

A $100 charge will be applied to your order if you opt to cancel after a custom proof has been created. This fee covers the labor cost of designing your custom proof. 

Standard Maps: If you are dissatisfied with your purchase for any reason, we offer an exchange within 30 days of receiving your order or a full refund if the return is initiated within 7 days of receiving your order. (Applicable to standard, non-custom orders) 

To initiate a return, please contact us for a Return Authorization number and return instructions. The customer is responsible for covering the return shipping costs. We will respond to your request within 1 business day. Kindly refrain from sending back items without a Return Authorization number, as this may cause delays in processing time. 

For an exchange or full refund, all maps must be returned in their original condition. We will notify you within 1 business day upon receiving your package and process your request. Allow 24-48 hours for refunds and credits to be posted to your credit card or PayPal account. Please inform us of any delays. 

Custom Maps: Custom products, including standard maps personalized with your chosen title or icons, are not eligible for return or exchange because they are not suitable for resale. To minimize the likelihood of returns, we will send you a proof to ensure the map is to your satisfaction.

Please inspect your order as soon as you receive it, and contact us immediately if the item is defective or damaged, or in the unlikely event you receive the wrong item, so we can evaluate the issue and make it right.

Rest assured, we go to great lengths to safeguard your map during transit. All map corners are wrapped in thick plastic. Cardboard pieces are then placed over the plastic for added protection. The wooden map is then carefully packed into an appropriately sized, durable cardboard box for shipping.  

All of our wooden maps are finished with a polyurethane protective coating. Therefore, you only need to wipe your map with a clean, dry cloth to remove dust buildup. While the polyurethane coating protects the wood against minor water damage, we do not recommend hanging your map outdoors. Prolonged exposure to the elements may deteriorate its condition. 

Standard Maps: If you are dissatisfied with your purchase for any reason, we offer an exchange within 30 days of receiving your order or a full refund if the return is initiated within 7 days of receiving your order. (Applicable to standard, non-custom orders) 

To initiate a return, please contact us for a Return Authorization number and return instructions. The customer is responsible for covering the return shipping costs. We will respond to your request within 1 business day. Kindly refrain from sending back items without a Return Authorization number, as this may cause delays in processing time. 

For an exchange or full refund, all maps must be returned in their original condition. We will notify you within 1 business day upon receiving your package and process your request. Allow 24-48 hours for refunds and credits to be posted to your credit card or PayPal account. Please inform us of any delays. 

Custom Maps: Custom products, including standard maps personalized with your chosen title or icons, are not eligible for return or exchange because they are not suitable for resale. To minimize the likelihood of returns, we will send you a proof to ensure the map is to your satisfaction. 

Please inspect your order as soon as you receive it, and contact us immediately if the item is defective or damaged, or in the unlikely event you receive the wrong item, so we can evaluate the issue and make it right.

We use UPS Ground to ship and track your wooden map. Maps are shipped out daily and usually take between 3-5 business days to arrive at their destination.

We go to great lengths to safeguard your map during transit. All map corners are wrapped in thick plastic. Cardboard pieces are then placed over the plastic for added protection. The wooden map is then carefully packed into an appropriately sized, durable cardboard box for shipping. 

UPS Ground shipping is free for all maps shipped within the continental USA. Free shipping may also extend to other parts of North America; contact us to learn more or if you prefer an alternative shipping method. If a different shipping method is chosen, customers are responsible for covering shipping costs.