All shipments are sent to UPS Ground unless other arrangements have been made.
Orders are processed as received and typically proofs are sent within 24 hours (during normal business hours Monday to Friday, 9-5). Once the customer approves the design we will begin production and typically will ship within 36 hours of order approval.
Tracking information is sent to the client when the shipping label has been printed.
We package all orders very carefully however sometimes damage can occur in transport, we have no control over this. If an item arrives damaged to you, feel free to contact us so we can come up with a solution. In almost all cases you, the customer, will need to submit an insurance claim to be reimbursed (if insurance is purchased). If we agree to remake the item, the customer is also responsible for additional fees to do so including the shipping.
We have no control over Mother Nature. Sometimes weather will delay packages.